Expert Services Packages

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Expert Services Packages

Our Professional Expert Services offers consultation on your ongoing projects, reviews of closed support projects, and assistance in optimizing your solution’s implementation. Additionally, we provide essential training for your key users, saving valuable time for your busy IT staff.

With our Professional Expert Services packages, a dedicated certified consultant will be assigned to your organization’s point of contact. This consultant will conduct regular scheduled meetings and consult with you on ongoing projects, review any support issues, and assist in optimizing the implementation of your solution.

Basic Package

12 Months Period @ 5 Hours Per Month

$6,000 USD / Yearly
  • Support Issues/Questions
  • Configuration
  • Automations
  • Deployments
  • Package Also Includes:
    -One (1) Health Check (Covering One (1) EFT Environment 
  • Support Coverage
    -Monday - Saturday (Excluding Holidays)
    -Support Hours follow USA Central Time (8:00AM - 5:00PM CST)
    Unused hours are non-transferable and must be used in their current month, and can not be applied to Services (ie, Migrations, Quickstarts)

Value Package

12 Months Period @ 6 Hours Per Month

$12,500 USD / Yearly
  • Support Issues/Questions
  • Configuration
  • Automations
  • Deployment
  • Project Management
  • Package Also Includes:
    -One (1) Health Check (Covering One (1) EFT Environment
    -EFT Environment Upgrade: Choose One (1) :
    One (1) Stand Alone In-Place EFT Upgrade (Maximum of 3 Sites)
    Or
    One (1) HA Cluster Upgrade (One (1) EFT Cluster Environment (Maximum of 3 Sites)
  • Support Coverage
    Monday - Saturday (Excluding Holidays)
    Our support team operates across multiple time zones to serve clients worldwide. Here’s how support coverage differs between the USA and Europe:
    -For clients based in North or South America:
    Support Hours follow USA Central Time (8:00AM – 6:00PM CST)
    -For clients across the EU and surrounding regions:
    Support Hours follow Central European Time (CET/CEST) (8:00AM – 6:00PM CET)
    Unused hours are non-transferable and must be used in their current month, and can not be applied to Services (ie, Migrations, Quickstarts)
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Premium Package

12 Months Period @ 12 Hours Per Month

$16,750 USD / Yearly
  • Support Issues/Questions
  • Configuration
  • Automations
  • Deployment
  • Project Management
  • Package Also Includes:
    -Two (2) Health Checks (Covering Two (2) EFT Environments
    -EFT Environment Upgrades: Choose One (1) :
    Two (2) Stand Alone In-Place EFT Upgrades (Maximum of 4 Sites)
    Or
    Two (2) HA Cluster Upgrades (Two (2) EFT Cluster Environments (Maximum of 4 Sites)
  • Support Coverage
    Monday - Saturday (INCLUDING Holidays)
    Our support team operates across multiple time zones to serve clients worldwide. Here’s how support coverage differs between the USA and Europe:
    -For clients based in North or South America:
    Support Hours follow USA Central Time (8:00AM – 6:00PM CST)
    -For clients across the EU and surrounding regions:
    Support Hours follow Central European Time (CET/CEST) (8:00AM – 6:00PM CET)
    Unused hours are non-transferable and must be used in their current month, and can not be applied to Services (ie, Migrations, Quickstarts)
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